Palm Springs pet licensing
Why license?
In accordance with state and local laws, pet licenses are mandatory in the City of Palm Springs. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for Palm Springs Animal Shelter to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.
What will you need?
Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.
Payment
We securely process payment online and accept all major credit and debit cards as forms of payment.
Documents
Spay/Neuter proof
This document is required to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.
Rabies vaccination proof
This document serves as formal proof that your pet has received a California-approved rabies vaccination. This document may be in the form of a Rabies Vaccination Certificate that has been signed by a veterinarian or certified professional. It is the law that pets must be up-to-date on their rabies vaccinations, so new documents will need to be uploaded to your pets profile as they receive their booster shots.
How to license
Online
The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!
In-person
In person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:
Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.
Palm Springs
4575 E. Mesquite Ave Palm Springs CA 92264
If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!
Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.
Pet license form (English)
Formulario de licencia para mascotas (Español)
Phone
If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.
DocuPet Customer Care: 1-877-239-6072
Hours of Operation:Monday-Saturday: 6:00 AM - 6:00 PM PST (excluding holidays)Sunday: 8:00 AM - 4:00 PM PST
License fees & details
Pet licenses are required for all dogs living in the City of Palm Springs. Licenses are available for 1, 2 and 3 year terms and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee | 2 Year Fee | 3 Year Fee |
|---|---|---|---|
| Fee | $25.00 | $40.00 | $55.00 |
- A replacement tag is available for a $10.00 fee.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- All licenses expire the day they were purchased, 1, 2 or 3 years in the future depending on the term of the license purchased, so long as the rabies vaccination remains valid for the duration of the chosen license. If your pet’s rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
- Late fees apply 30 days following license expiration.
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Palm Springs Animal Shelter directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
LICENSING OPTIONS, DATES, AND LOCATIONS
Why does my pet's license expire on their rabies vaccination expiration date?
As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.
When can I renew my pet's license?
You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Where can I license in person?
You may license in person at Palm Springs Animal Shelter located at 4575 E. Mesquite Ave, Palm Springs CA 92264.
When does my pet's license expire?
Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time if a pet's rabies is expired. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
How old does my pet need to be for me to license them?
All pets over the age of 4 months are required to be licensed.
What jurisdictions does Palm Springs provide licensing services for?
Palm Springs provides licensing services for the following areas: City of Palm Springs
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
ACCOUNT UPDATES
My pet is no longer with me, but I’m still receiving renewal reminders?
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
FEES AND FINES
My pet is a service animal. Do I qualify for a discounted licence rate?
Pets flagged as service animals will receive the standard licence fee. However, please visit Palm Springs Animal Shelter in person to have this status noted on your DocuPet account.
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
Why am I being charged a late fee?
Late fees come into effect if a license is not renewed within 30 days of the original expiration date.
TAGS
How do I receive my tag if I don't have a current address?
Please visit in person at Palm Springs Animal Shelter located at 4575 E. Mesquite Ave, Palm Springs CA 92264 and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: https://ecode360.com/42998626
What species are required to be licensed?
The following species are required to be licensed: Dogs
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Palm Springs Animal Shelter at (760) 416-5718.
DOCUMENT SUBMISSION
Why won't the system allow me to license without a new rabies document?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
Where can I obtain a copy of my pet’s rabies document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license.
My pet is rabies exempt, what do I do?
You will need to complete the required paperwork and visit Palm Springs Animal Shelter in person to qualify for rabies exemption.
Why do I have to upload rabies document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.